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Item #:
Sale Price:
Platforms Supported:
  • Service Description
  • What's Included
  • Client FAQs
  • Sales Questions
  • Requirements
  • Objection Handling
  • Billing Details
  • Sales/Marketing Notes

Chats will NOT be billed by the minute or by the length of chat but by the NUMBER of chats over a monthly period. Each month Client will receive a report which will detail:

  • Number of chats
  • Disposition Sale, questions, customer service, etc.
  • Chat transcripts

NOTE: Chat transcripts will be available on a monthly basis at no charge. If the client wants weekly reports and chat transcripts, these can be provided for an additional $25/week. Please note that if needed in the order notes.

  • Live Person Chat Software
  • Script for installation on client's site
  • Monthly Reports and Chat Transcripts.
  • Up to 50 chats per month included/minimum for $100/mo. Additional chats are still just $2 each.
  • Dedicated account manager will coordinate our agent training.

There is a 50 chat minimum which means the monthly charge is $100. That includes:

Our agents answering each chat, the chat software, and monthly reporting. If they do less than 50 chats they would still pay for 50 chats each month ($100)

Unused chats do not rollover to the next month. Additional chats are $2.

For Example: If the client does 7 chats the minimum charge applies at $100.

If the client has 70 chats, they would pay $100 + $2 for each chat above 50. 20x$2 = 40.

TOTAL CHARGE is $140 for that month.

  • Each service, which has a set up fee associated with it, should be specified that the set-up fee is charged immediately.
  • Any service which has a set up fee – we can waive the setup fee with management approval. The dropdowns that indicate $0 set up fee need to specify “with management approval”.
  • Billing begins on the 1st of the month following sales date, provided at least 30-days have passed, or when actual service starts – whichever comes first.